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Product Care & Warranties

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  • How to Care for Your Bonstone Tiles
  • Sandstone
  • Pewter Glo
  • Tempo
  • Modular Hot Bars, Cold Bars, Podiums, Liquor Bars, Carts, Flambé Carts and Custom Mill Products
  • Elite Chafing Dishes & Soup Marmites
  • Manhattan Chafing Dishes, Olympia Chafing Dishes & Juice Dispensers
  • Coffee Urns
  • Hot Solutions
  • Bon Chef Model 12090 Heater
  • Bonstone & Carving Stations
  • Induction Stoves
  • Safety and Maintenance

    PEWTER GLO AND TEMPO – Designed to use from freezer to stove top or broilerdirectly to tabletop. Pewter Glo products are manufactured from only 100% Food Safe Aluminum alloys. Metal safe detergents must be used in washing pewter glo and tempo products.

     

    SANDSTONE: Bon Chef’s Sandstone finished products are manufactured from specially formulated materials that are fired and fused onto a "Pewter Glo" body offering the look and feel of elegant china.

     

    Sandstone products are perfect for buffet service, displayware, cold bars and many other applications; however, Sandstone products are not designed for use as cookware or with hot applications.

     

    BECAUSE OF OUR UNIQUE CONSTRUCTION, BON CHEF "PEWTER GLO" AND "SANDSTONE" PROD UCTS WILL CONDUCT AND RETAIN HOT OR COLD TEMPERATURES BETTER THAN ANY OTHER BOWLS, PLATTERS OR CROCKS AVAILABLE, HELPING TO KEEP FOOD LOOKING AND TASTING FRESHER AND SLOWING THE GROWTH OF HARMFUL FOOD BORN BACTERIA.

     

    How to care for your bonstone tiles

     

    • Remove Bonstone Tiles from carton and wipe with clean cloth.

    • Install Bonstone Tiles over heat sources and allow to come to operating temperature.

    • Bonstone Tiles work best with both upper and lower heat sources.

    • Arrange preheated food in approved containers on top of Bonstone Tiles or apply container inserts as desired.


    Cleaning & Care 

     

    • For maximum life it is essential to clean and polish your Bonstone Tiles daily. 

    • Remove from heat source and wash in mild detergent, rinse and sanitize with a bleach solution.

    • Use a soft bristle brush or non-abrasive cleaning pad to remove any food spills.

    • Stubborn stains can be removed by soaking in a bleach solution of 8 oz. Bleach per gallon of water.  Or you can use a mild abrasive cleanser containing bleach such as Soft-Scrub with bleach.

    • After Bonstone Tiles are clean and dry we recommend that you polish them with LPS - Food Grade Silicone Lubricant according to package directions.

    • Your Bonstone Tiles are now ready for its next use.  Return it to the well or store elsewhere, always laying it flat on an even surface at room temperature.

     

    Warewashing: Pewter Glo and Tempo products must be cleaned with metal safe detergent and sanitizers. These products are available from your detergent suppliers and are fine for all your warewashing needs (china, glassware, etc.)

     

    Refurbishing: Unlike China, your Bon Chef products can be refurbished to their original luster. This added service will ensure you have a new look year after year.

    Sandstone products can be refurbished in any of our attractive colors and our Pewter Glo products can be reburnished to look brand new.

     

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    Sandstone

    The Bon Chef Quality Warranty

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Sandstone products (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef warrants to Owner the integrity of the body of its Sandstone Products against chipping, cracking, breaking, staining and defects in material and workmanship for life. Bon Chef warrants to Owner the finishes and coating of its Sandstone Products against chipping and lifting for Three Years from the date of original purchase. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products.
    2. During the Warranty period, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF'S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY'S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    3. To make any Warranty claim with respect to Bon Chef Sandstone Products, Owner must contact the Bon Chef customer service department for a return authorization number, and mail the Product postage prepaid, to Bon Chef for evaluation.
    4. If Bon Chef Sandstone Products should incur any damage after the Warranty period, Owner may elect to use Bon Chef’s exchange program to receive a partial credit toward the purchase of new product in exchange for the returned Sandstone Products. Please contact customer service for further details.

    PROPER USE AND CARE INSTRUCTIONS

     

    Safe Temperatures: -20°F to a maximum temperature of 185°F. Warewashing: Use only metal safe detergents and sanitizers. Do not use iodine-based sanitizers – may cause staining. For heavily soiled conditions, presoak in hot water with mild soap. Do not scour or scrape. Use only nylon or sponge pads to clean. Scouring pads will damage the Sandstone finish. Do not use as a cutting surface. Knives will damage the Sandstone finish. Do not place in oven or broiler, as this will damage the Sandstone coating. Do not use in a hot bar as this will cause staining,separation and lifting of the Sandstone coating. Light colors may stain in hot service. See hot solutions or dark colors. Recommended serving utensils: Bon Chef Sandstone or Pewter Glo utensils and/or plastic service ware. Heavy metal or any type of metal utensils should not be used.

     

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    Pewter Glo
    The Bon Chef Quality Warranty

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Pewter Glo products (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef Pewter Glo products are warranted to Owner against chipping, cracking, breaking and defects in material and workmanship for life. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products.
    2. During the Warranty period, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF’S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY’S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    3. 3. To make any Warranty claim with respect to Bon Chef Pewter Glo Products, Owner must contact the Bon Chef customer service department for a return authorization number, and mail the Product postage prepaid, to Bon Chef for evaluation.

    PROPER USE AND CARE INSTRUCTIONS

     

    Safe Temperatures: -20°F to a maximum temperature of 650°F. Warewashing: Use only metal safe detergents and sanitizers. For heavily soiled conditions, presoak in hot water and soak. Do not scour or scrape.

     

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    Tempo
    The Bon Chef Quality Warranty 

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Tempo products (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef Tempo products are warranted to Owner against chipping, cracking, breaking and defects in material and workmanship for life. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products.
    2. During the Warranty period, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF'S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY'S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    3. To make any Warranty claim with respect to Bon Chef Tempo Products, Owner must contact the Bon Chef customer service department for a return authorization number, and mail the Product postage prepaid, to Bon Chef for evaluation.

    PROPER USE AND CARE INSTRUCTIONS

    Safe Temperatures:  -20°F to a maximum temperature of 650°F. Dishwasher Safe.  Use only metal safe detergents and sanitizers. Non-metal safe detergents or sanitizers will remove the Tempo finish. For heavily soiled conditions, presoak and hot water with mild soap. Do not scour or scrape.  Use only nylon or sponge pads to clean. Scouring pads will remove the Tempo finish.

     

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    Modular Hot Bars, Cold Bars, Podiums, Liquor Bars, Carts, Flambé Carts and Custom Mill Products
    The Bon Chef Quality Warranty 

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Modular Hot Bars, Cold Bars, Podiums, Liquor Bars, Carts, Flambé Carts and Custom Mill Products (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications at the time of shipping. This warranty does not extend to any mechanical or electrical hot bain maries or wells; insulated or mechanical cold pans; wells or bain maries; mechanical, electrical, or non-mechanical lowerators; or other specified fabricated products, including audio equipment, that may be installed by Bon Chef in a Bon Chef Products. Such mechanical or electrical components or products are subject only to the specified manufacturers’ warranties. For Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damaged caused by misuse, accidents, or alterations to the Products.
    2. Under this Warranty, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF'S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY'S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    3. If damaged should occur to any of the Warranted Products (which exclude other manufacturers’ products or components as referenced in Paragraph 2 above) Owner is to contact the Bon Chef customer service department to determine if the damage is the fault of misuse or defects in materials or workmanship.

    PROPER USE AND CARE INSTRUCTIONS


    Wood, Veneer & Lacquer Surfaces:  Clean with clear furniture polish & soft cloth. For spills, use damp cloth with mild soap and dry immediately. Do not soak wood with liquids.  Do not use abrasive cleansers. Corian, Marble, Granite:  Clean with mild detergent and damp cloth.  Do not use abrasive cleansers. Stainless Steel:  Clean with damp cloth & mild detergent or water-based stainless steel cleaner.  Do not use abrasive cleansers. Brass & Copper (sneeze guards, chafers, etc.): Use non-abrasive cleaner.  Abrasive cleaners will remove the protective clear coat lacquer & will tarnish.

     

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    Elite Chafing Dishes
    Proper Handling Instruction - Click Here

    Elite Chafing Dishes & Soup Marmites
    The Bon Chef Quality Warranty

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Elite Chafing Dish & Soup Marmite products (“Products”) will be free from defects inmaterial and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef warrants to Owner all, welds, legs and frames of its Elite Chafing Dish, & Soup Marmite products against breaking for life. The roll back mechanism which is a ware part is warranteed for one year. This Warranty does not extend to any other parts or to the finish of the Elite Chafing Dish & Soup Marmite products. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products.
    2. Under this Warranty, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
    3. Slow down mechanisms,  The slow down mechanism is a wear item. Like the brakes in your car these moving parts create friction to slow down the cover and are subject to wear. Bon Chef will warrantee them for one year against wearing prematurely  or from defects. In the event your new generation mechanism needs replacement you can order the new generation mechanism from Bon Chef  at the prevailing costs. The mechanism is simply replaced by removing two screws . There are two mechanisms per chafing dish.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF'S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY'S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    4. To make any Warranty claim with respect to Bon Chef Elite Chafing Dish, Olympia Chafing Dish & Soup Marmite Products, Owner must contact the Bon Chef customer service department to determine if a Bon Chef field representative will be sent to Owner’s location for Product evaluation,or if a return authorization number will be issued. If a return authorization is used, Owner must send the products, prepaid to Bon Chef forevaluation.

    PROPER USE AND CARE INSTRUCTIONS

     

    Use a water-based spray or non-abrasive stainless steel product. Never submerge in water or put into a dishwasher. For silver, gold or copper plating, use non-abrasive liquid polish. For brass use non-abrasive cleaner. Abrasive cleaners will remove the protective clear coat laquer and will tarnish.

     

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    Manhattan and Olympia Chafing Dishes
    Proper Handling Instruction - Click Here

    Manhattan, Olympia, Stackable Chafing Dishes & Juice Dispensers
    The Bon Chef Quality Warranty 

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Manhattan, Olympia and Stackable Chafing Dish & Juice Dispenser products (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef warrants to Owner all working components, welds, legs and frames of its Manhattan, Olympia and Stackable Chafing Dish products against breaking for one year. This Warranty does not extend to any other parts or to the finish of the Manhattan, Olympia and Stackable Chafing Dish and Juice Dispenser products. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products.
    2. Under this Warranty, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
    3. Juice Dispensers must not be cleaned with abrasive cleaners. May not be washed in a high temperature dishwasher or submerged in water exceeding 160º.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF'S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY'S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    4. To make any Warranty claim with respect to Bon Chef’s Manhattan, Olympia and Stackable Chafing Dish and Juice Dispenser Products, Owner must contact the Bon Chef customer service department to determine if a Bon Chef field representative will be sent to Owner’s location for Product evaluation, or if a return authorization number will be issued. If a return authorization is used, Owner must send the products, prepaid to Bon Chef for evaluation.

    PROPER USE AND CARE INSTRUCTIONS

     

    Use a water-based spray or non-abrasive stainless steel product. Never submerge in water or put into a dishwasher. For silver, gold or copper plating, use non-abrasive liquid polish. For brass use non-abrasive cleaner. Abrasive cleaners will remove the protective clear coat laquer and will tarnish.For Juice Dispensers, handwash in mild lukewarm soapy water.

     

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    Coffee Urns
    The Bon Chef Quality Warranty 

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Coffee Urn products (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef warrants to Owner all working components, welds and legs of its Coffee Urn products against breaking for life. This Warranty does not extend to any other parts or to the finish of the Coffee Urn products. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products
    2. Under this Warranty, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF’S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY’S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    3. To make any Warranty claim with respect to Bon Chef Coffee Urn Products, Owner must contact the Bon Chef customer service department to determine if a Bon Chef field representative will be sent to Owner’s location for Product evaluation, or if a return authorization number will be issued. If a return authorization is used, Owner must send the products, prepaid to Bon Chef for evaluation.

    PROPER USE AND CARE INSTRUCTIONS

     

    Use a water-based spray or non-abrasive stainless steel product. Never submerge in water or put into a dishwasher. For silver, gold or copper plating, use non-abrasive liquid polish. For brass use non-abrasive cleaner. Abrasive cleaners will remove the protective clear coat laquer and will tarnish. Never use canned fuel or electric heaters with insulated urns. Use of any flame will burn out the insulation and cause damage to the urn. Canned fuel or electric heaters can only be used with non-insulated urns.

     

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    Hot Solutions
    The Bon Chef Quality Warranty 

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Hot Solutions products (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef Hot Solutions products are warranted to Owner against chipping, cracking, breaking and defects in material and workmanship for life. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products.
    2. During the Warranty period, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF’S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY’S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    3. To make any Warranty claim with respect to Bon Chef Hot Solutions Products, Owner must contact the Bon Chef customer service department for a return authorization number, and mail the Product postage prepaid, to Bon Chef for evaluation.

    PROPER USE AND CARE INSTRUCTIONS

     

    Safe Temperatures: -20°F to a maximum temperature of 650°F. Warewashing: Use only metal safe detergents and sanitizers. For heavily soiled conditions, presoak in hot water and soak. Do not scour or scrape. Do not use abrasive cleaners or scouring pads. Do not use with a direct flame or prolonged use in a broiler. Recommended serving utensils: Bon Chef Sandstone or Pewter Glo utensils and/or plastic service ware. Heavy metal or any type of metal utensils should not be used.

     

    Care and Maintenance of Bon Chef’s Insulated Server/Stainless Steel

     

    Bon Chef’s insulated pitchers keep contents piping hot or frosty cold. They make a perfect companion for self-serving milk, cream or even coffee for room or table service.

     

    To keep your Bon Chef insulated pitchers looking like new, use a water base spray polish or a non-abrasive stainless steel liquid polish. Never submerge your insulated server into water or put into dishwasher. Clean the inside with a bottle brush and rinse with clean water.

     

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    Bon Chef Model 12090 Heater

     

    Safety and Maintenance

     

    • Use only as intended. Model 12090 heater must be securely attached to a Bon Chef water pan that
      is properly set in your chafing dish.
    • Do not submerge in water or place in dishwasher. To clean, detach heater from water pan and wipe with a clean cloth.
    • Do not disassemble heater.
      Before detaching heater from water pan, turn thermostat to off position, unplug and allow to cool.
      Do not touch bottom or wall of heater when in operation.
      Do not pull electrical cord to unplug from wall outlet or heater. Damage will incur and will result in
      an electrical short.

     

    Post Type Water Pan

     

    • Position the two tabs on the heater over the threaded post on the bottom of the water pan.
    • Position heater so that the control knob faces the direction you wish to operate the heater and using the two
      wing nuts provided, tighten both nuts making sure the heat pad is tight against the bottom of the water pan.

     

    Clip Type Water Pan

     

    • Position heater so control faces direction you wish to operate the heater and slide rim of heater under clips of
      water pan. Make sure you have a tight fit between heater and water pan.
    • Always remove heater before washing the water pan. If water enters the electrical heater damage will incur.
    • Set thermostat to off position and plug line cord into the heater.
    • Place water pan in chafing dish and add water.
    • Plug line cord into 115V outlet and set thermostat to desired temperature.
    • The pilot light will indicate the heater is working properly. When desired temperature is reached, the pilot light
      will turn off.
    • The heater will automatically maintain set temperature.
    • Do not touch bottom or wall of heater when in operation.
    • To remove heater, turn therm

     

    115V
    7.8 amp at initial surge on high
    5.5 amp when stabilized

     

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    Bonstone & Carving Stations
    The Bon Chef Quality Warranty

    1. Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Bonstone products and Carving Station Components (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. For this Warranty to apply, Owner must follow the Proper Use and Care Instructions indicated below (“Proper Use”). The Warranty does not cover damage caused by misuse, accidents, or alterations to the Products.
    2. Bon Chef will repair or replace, at its discretion, any product which does not meet the warranty provided in paragraph 1 above. The determination of whether a Product meets and conforms with the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.
      • THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THE EXPRESS WARRANTY PROVIDED HEREIN. THE REPAIR OR REPLACEMENT REMEDY FOR ANY BREACH OF WARRANTY AND FOR ANY AND ALL DAMAGES OR LOSS ALLEGEDLY CAUSED BY BON CHEF’S PRODUCTS. LIABILITY FOR ALL DAMAGES, INCLUDING BUT NOT LIMITED TO COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, MULTIPLE, SPECIAL, AND/OR PUNITIVE DAMAGES, AND ATTORNEY’S FEES, SOUGHT UNDER ANY LEGAL THEORY, WHETHER IN CONTRACT, TORT OR OTHERWISE, IS HEREBY DISCLAIMED TO THE EXTENT PERMITTED BY LAW. To the extent that any provisions herein purport to disclaim or limit any statutory rights or remedies as may vary from state to state, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
    3. To make any Warranty claim with respect to Bon Chef Bonstone Products and Carving Station Components, Owner must contact the Bon Chef customer service department for a return authorization number, and mail the Product postage prepaid, to Bon Chef for evaluation. This must be done within 6 months of date of purchase.

    PROPER USE AND CARE INSTRUCTIONS

     

    Before use – Clean and sanitize your Bonstone Products. Do not use iodine based sanitizers. Your Bonstone product may be used in hot or cold application. Bonstone Tiles work best with both upper and lower heat sources. Clean with a mild detergent. Bonstone cutting boards may be lightly sanded with a fine grit paper to remove scratches. For heavy spills use a mild abrasive cleaner or scrub pad. Always store your Bonstone products lying flat. To keep your Bonstone looking new and shiny use a solid surface cleaner/polish. We recommend LPS - Food Grade Silicone Lubricant. Do not place your Bonstone Tiles in the oven or over flame.

     

    NOTE: Wipe your Bonstone tiles dry after steam table use. If put into a commercial dishwasher and fading occurs you can bring back color and gloss by wiping down with any food grade silicone.

     

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    Induction Stoves
    The Bon Chef Quality Warranty 

     

    Seller Bon Chef, Inc. (“Bon Chef”) warrants to first purchaser (“Owner”) that upon shipment Bon Chef’s Induction Range (“Products”) will be free from defects in material and workmanship and will conform to Bon Chef’s Product specifications. Bon Chef shall replace any failed Induction unit at no charge for the first 90 days. After 90 days Bon Chef will make repairs and replace parts free of charge for three years from purchase date. For this Warranty to apply, Owner must follow the instructions as stated above. The Warranty does not cover damage by misuse, accidents, or alterations to the Products.

     

    Warranty Card must be completed and mailed/returned to Bon Chef within 14 days of receipt of Induction Cooktop for the warranty to be honored. Failure to return this card within 14 days will void all warranties.

     

    Misuse, modifying or repairing the Induction Cooktop in any way voids the warranty.

     

    Under this Warranty, Bon Chef will repair or replace, at its discretion, any Product which does not meet the Warranty provided in Paragraph 1 above. The determination of whether a Product meets and conforms to the Warranty provided in Paragraph 1 above remains with Bon Chef. If Bon Chef determines that damage occurred during Proper Use, the Product will be, at Bon Chef’s discretion, repaired or replaced by a similar product, or one of equivalent value if the Product is no longer in production, at no cost to Owner except for shipping charges.

     

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    Safety and Maintenance

     

    • Read and save all instructions included with Induction Range
    • Do not plug with wet hands
    • Do not plug into a socket where several other appliances are plugged in.
    • Do not use if the plug cord is damaged or the power plug does not fit the socket safely
    • Do not modify the parts, or repair the unit yourself.
    • Do not use the unit near flame or wet places
    • Do not use where children can easily touch the unit, or allow children to use the unit by themselves
    • Do not place on unstable surfaces.
    • Do not move the unit when the pot or the pan is on it.
    • Do not heat the pot empty or overheat the pot
    • Do not place metallic objects such as knives, forks, spoons, lids, cans, and aluminum foils on the top plate.
    • Use the unit with sufficient space around it. Keep the front side and either right or left side of the unit clear.
    • Do not use the unit on carpet or tablecloth (vinyl) or any other low-heat-resistant article.
    • Do not place a sheet of paper between the pot or the pan and the unit. The paper may get burnt.
    • If the surface is cracked, switch off and take to the service center immediately.
    • Do not black air intake or exhaust vent.
    • Do not touch the top plate right after removing the pot or pan, as the top plate will still be very hot.
    • Do not place the unit near to the objects which are affected by magnet such as: radios, televisions, automatic banking cards and cassette tapes.
    • The power cord must be replaced by qualified technicians.

     

    2082 Portable Induction Cooktop 1800W, 110 V
    12083 Drop Induction Cooktop 1800W, 110 V
    12084 Portable Induction Cooktop 3500W, 208-240V
    12085 Drop-In Induction Cooktop 3500W 208-240V

     

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